Shipping & Returns
We can ship to virtually any address in the world. Until further notice we ship flat rate USPS. Please choose the international flat rate if the product is going outside the United States or you may not be shipped.
UK orders will take between 7-10 working days to arrive with you depending on where you live and what time you placed your order. Please note that our warehouse aims to dispatch orders by 12pm PST each day so it’s best to get your order in before 11:30am PST for dispatch that same day. If you have a special emergency and need product very quickly please notify us at email@example.com and we will expedite another shipping option and a custom invoice will be sent to you via e-mail to be paid immediately.
For a Saturday delivery please contact us at firstname.lastname@example.org for a special request to your area. You will also be sent an invoice via e-mail to be paid immediately.
Please contact us within 10 working days from the date of you placed your order if your order has not arrived. Failure to notify Sun Horse Energy within this period will result in you losing the ability to claim for reimbursement.
Sun Horse Energy cannot be held responsible for loss resulting from incomplete or incorrect shipping addresses.
If your order has arrived damaged or incomplete you must contact Sun Horse Energy within 24 hours in order to have the missing or damaged item replaced. We will also require you to email us photos of the damaged item and packaging. If a package arrives damaged please note this with the driver at the time of delivery.
Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice. All orders will be shipped within one day of purchase unless notified, or unless customer orders on Friday after 11am PST, then it will be shipped Monday morning PST.
We do our best to offer cost effective shipping for you however International shipping can take considerably longer than domestic shipping.
Please contact us if you require an urgent overseas delivery and we can price up some delivery options for you (along with a delivery time-frame estimate). Sun Horse Energy cannot be held responsible for loss resulting in shipping delays outside of our control.
Please ensure that the products you are purchasing may be imported into your country as Sun Horse Energy cannot be held responsible for products that are delayed, held for import duty or seized due to your country’s customs restrictions.
CANCELLATION, RETURNS & REFUND POLICY
Products that are purchased directly from this web site by an end-user may be returned by you within Thirty (30) days of the date of purchase for a full refund less shipping and handling. Opened packages are not eligible for return.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3 working days of us receiving your package, however, in many cases you will receive a refund more quickly. In some circumstances there may be an additional delay depending on the time it takes your bank to process our refund request.
If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Our returns address is:
Sun Horse Energy 1106 2nd Street #117 Encinitas, CA 92024
Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate package to prevent damage in transit.
If you wish to cancel an order please contact us by phone (760) 624-8690 as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already be sent out you may be liable for the returned shipping costs should you choose to return the order.